Privacy Policy
Updated: May 25 2018
This privacy policy (the “Privacy Policy”) describes how Professional Technical
Consulting Ltd t/a Protec Services and/or its affiliates
personal data we collect from you,or that you provide to us, in
relation to your use of our Services. We process personal data with
due care and in accordance with the applicable data protection law.

1. Definitions
In this Privacy Policy, the following terms shall have the following meanings:

1.1. “European data protection law” – means the EU Regulation 2016/679 General Data Protection
Regulations, as amended, consolidated or replaced from time to time;

1.2. “personal data” – means any information relating to an identified or identifiable
natural person (‘data subject’); an identifiable natural person is one who can be identified,
directly or indirectly, in particular by reference to an identifier such as a name, an
identification number, location data, an online identifier or to one or more factors specific to
the physical, physiological, genetic, mental, economic, cultural or social identity of that natural
person;

1.3. “processing” – means any operation or set of operations which is performed on personal data
or on sets of personal data, whether or not by automated means, such as collection, recording,
organization, structuring, storage, adaptation or alteration, retrieval, consultation, use,
disclosure by transmission, dissemination or otherwise making available, alignment or
combination, restriction, erasure or destruction.

1.4. “Service”- mean any of the following, which are owned, operated, licensed, and/or
controlled by Protec Services’ websites, including without limitation, the
websites located at the following domain addresses:
https://www.protec-services.net, https://wifilinks.co.uk, https://cloud.protec.services or
products that do not have
a separate privacy policy or that link to this Privacy Policy; and/or any services available
through any of the above.

2. What information does Protec Services collect and how is this information used?

2.1. Contact Information
When you contact us through our online ‘Contact Us’ form, we process the contact information that
you provide to us, including your name, business/company name, phone number and email address.
This contact information may be processed for the purposes of communication with you,
for example, to respond to enquiries or requests from you for additional information about our
products and/or services or any other pre-sale marketing inquiries. We also use this contact
information to monitor customer/potential customer communications. You do not need to provide this
information to us but if you don’t, we will not be able to respond to your communication.
The legal basis for this processing is our legitimate interests, namely the business
and communications with customers/potential customers.

2.2. Marketing
This contact information may be processed for the purpose of sending you from time to time (by
email, SMS text message, telephone, post or other electronical means) marketing information about
Protec Services products and services which
may be of interest to you, such as newsletters, offers, new marketing brochures, product launches,
technical updates, and “Marketing notifications”
The legal basis for this processing is consent. You may decline to receive Marketing Notifications
from us by contacting us using the details in Section 12 or through
our online ‘Contact Us’ form, available at:
https://www.protec-services.net/contact or by following any instructions we may include in the
Marketing Notification we send to you eg, an un-subscribe or opt out mechanism will appear at the
foot of any Marketing Notifications
we send you.

2.3. Customer Relationship
When you contact us through our online ‘Contact Us’ form with a post-sale enquiry or interact with
our customer support representatives via email, telephone or in person, we may
process contact information, such as your name, business/company name, phone number and
email address and we may also collect information
about the products or services you or your employer or a third party has purchased from Protec
Services.
This may include assisting you with the resolution of technical support issues or other issues
relating to websites or services, whether by email, in-app support or otherwise to provide customer
support.
The legal basis for this processing are in performing the contract that we have entered into with
you or your employer or a third party and our legitimate business interest in managing our
relationships with customers.

2.4. Visitor’s Usage Log Information
We may process information about anyone who visits our Services (“usage data”) by using “cookies”.
This usage data includes, but not limited to, a visitor’s IP address (a computer’s numerical
Internet address), the websites from which visitors access our Service, the type and version of web
browser used to access our Service, the device used to access our Service, the device’s unique
identifier, operating system, length of visit, page views and website navigation paths, as well as
information about the timing, frequency and pattern of your Service use.
This information may be processed for the purposes of analysing the use of our Service. The legal
basis for this processing is our legitimate interests, namely monitoring and improving our
products, services, our Services and your user experience.
You may restrict our use of Cookies. For more information about cookies,
see our Cookie Policy at: https://www.protec-services.net/our-trading-terms

2.5. Legal Requirements
We will also disclose personal data (1) in response to lawful requests by government or regulatory
authorities; and (2) in our sole discretion if we believe that such disclosure is
appropriate in connection with an official government or regulatory investigation or in
response to a perceived significant threat to a person’s health or property.
We may also process any of your personal data identified in this Privacy Policy where necessary for
the establishment, exercise or defence of legal claims, whether in court proceedings or in an
administrative or out-of-court procedure. We will not delete personal data if relevant to an
investigation or a dispute. It will continue to be stored until those issues are fully resolved.
The legal basis for this processing is our legitimate interests, namely the protection and
assertion of our legal rights, your legal rights and the legal rights of others.
In addition to the specific purposes for which we may process your personal data set out in this
Section 2, we may also process any of your personal data where such processing is necessary for
compliance with a legal obligation to which we are subject, or in order to protect your vital
interests or the vital interests of another natural person.

3. How we share your personal data?

3.1. We may share any or all of your personal data with any member of the Protec
services team insofar as reasonably
necessary for the purposes, and on the legal basis, set out in this privacy policy.

3.2. We may sometimes contract with third parties to supply products and services to us and/or to
you on our behalf, such as with suppliers, subcontractors, vendors or installers that
assist us in marketing and customer service, integration services, customer support, and
cloud hosting services. Such service providers are required by contract to keep
confidential and secure the information received on our behalf and may not use it for any purpose
other than to carry out the services they are performing for us. In some cases, the third parties
may require access to some or all of your data. Where any of your data is required for such
purpose, we will take all reasonable steps to ensure that your data will be handled safely,
securely, and in accordance with your rights, our obligations, and the obligations of the third
party under the law.

3.3. We may compile statistics about the use of our Service including data on traffic, usage
patterns, user number, sales and other information. All such data will be anonymized and
will not include any personally identifying data, or nay anonymized data that can be
combined with other data and used to identify you. We may from time to time share such
data with third parties such as prospective affiliates or partners or advertisers. Data will only
be shared and used within the bounds of the law.

3.4. In certain circumstances, we may be legally required to share certain data held by us, which
may include your personal data, for example, where we are involved in legal proceedings, where we
are complying with legal obligations, a court order, or a governmental authority.

4. What happens if our business changes hands?
We may from time to time, expand or reduce our business and this may involve the sale and/or the
transfer of control of all or part of our business. Where permitted by law, any personal data that
you have provided to us will, where it is relevant to any part of our business that is being
transferred, be transferred along with that part and the new owner or newly controlling party will,
under the terms of this Privacy Policy, be permitted to use that data only for the same purposes
for which it was originally collected by us.

5. Retaining and deleting personal data

5.1. This Section 5 sets out our data retention policies and procedure, which are designed to
help ensure that we comply with our legal obligations in relation to the retention and deletion of
personal data.

5.2. Personal data that we process for any purpose or purposes shall not be kept for longer than
is necessary for that purpose
or those purposes for which that data is collected, held and processed, and as permitted or
required by law.

5.3. Not withstanding the other provisions of this Section 5, we may retain your
personal data where such retention is necessary for compliance with a legal obligation to
which we are subject, or in order to protect your vital interests or the vital interests of another
natural person. All such retention will be subject to the implementation of appropriate technical
and organizational measures to protect the rights and freedoms of data subjects, as required by
applicable law.

6. Where does Protec Services store your personal data?

6.1. We store your personal data on third-party servers operated by Amazon Web Services with
servers located in the U.S
to host our online and mobile services for accounting purposes

6.2 We also store personal data on third-party servers based in the USA to host our online and
mobile services for service support request tracking purposes

6.3 Personal information held on our dedicated third-party online server is based in the UK and
is used to host your
services supplied to you or your business such as emails, websites, and databases

7. How does Protec Services protect the security of your personal data?

7.1. We implement and maintain reasonable and appropriate technical and organizational security
measures to protect the personal data we process, from unauthorized access, alteration, disclosure,
loss or destruction.

7.2. Should despite our security measures, a security breach occur that is likely to result in a
risk to the data privacy of a data subject, we will inform the relevant data subjects and other
affected parties, as well as relevant authorities when required by applicable European data
protection law, about the security breach as soon as reasonably possible.

8. The rights you have over your personal data

8.1. We have listed below the rights you have under the European data protection law with respect
to your personal data. You should read the relevant laws and guidance from the regulatory
authorities for a full explanation of these rights:

8.1.1. The right to be informed about our collection and use of personal data (see Section 8.2);
8.1.2. The right of access to the personal data we hold about you (see Section 8.2);
8.1.3. The right to rectification if any personal data we hold about you is inaccurate or
incomplete;
8.1.4. The right to be forgotten (see Section 8.3);
8.1.5. The right to restrict the processing of your personal data (see Section 8.4);
8.1.6. The right to data portability (obtaining a copy of your personal data to re-use with
another company);
8.1.7. The right to object us processing your personal data for particular purpose;
8.1.8. Rights with respect to automated decisions making and profiling; and
8.1.9. The right to withdraw consent (see Section 8.5).

8.2. You have the right to confirmation as to whether or not we process your personal data and,
where we do, access to the personal data, together with certain additional information. That
additional information includes details of the purposes of the processing, the categories of
personal data concerned and the recipients of the personal data. Providing the rights and freedoms
of others are not affected, we will supply to you a copy of your personal data in accordance to the
European data protection law. The first copy will be provided free of charge, but additional copies
may be subject to a reasonable fee.

8.3. In some circumstances you have the right to ask us to delete any personal data we hold about
you without undue delay. Those circumstances include: the personal data are no longer necessary in
relation to the purposes for which they were collected or otherwise processed; you withdraw consent
to consent-based processing; you object to the processing under certain rules of applicable data
protection law; and the personal data have been unlawfully processed. However, there are exclusions
of the right to erasure. The general exclusions include where processing is necessary: for
compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

8.4. In some circumstances you have the right to restrict the processing of your personal data.
Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but
you oppose erasure; we no longer need the personal data for the purposes of our processing, but you
require personal data for the establishment, exercise or defence of legal claims; and you have
objected to processing, pending the verification of that objection. Where processing has
been restricted on this basis, we may continue to store your personal data. However, we will only
otherwise process it: with your consent; for the establishment, exercise or defence of legal
claims; for the protection of the rights of another natural or legal person; or for reasons of
important public interest.

8.5. To the extent that the legal basis for our processing of your personal information is
consent (e.g., for marketing purposes), you have the right to withdraw that consent at any time.
If you make such withdraw, we will cease to process your personal data for this purpose, provided
that such withdrawal will not affect the lawfulness of processing before the withdrawal. If the
processing is not based on consent, you have the right to object to the processing.

8.6. If you would like to exercise, or assistance with, any of the aforementioned rights, you may
contact our Data Protection Officer at: accounts@protec-services.net or by using the contact
details as described in Section 12 below.

8.7. If you have any cause for complaint about our use of your personal data, please contact our
Data Protection Officer at: accounts@protec-services.net or by using the contact details as
described in Section 12 below and we will do our best to solve the problem for you. If we are
unable to help, you also have the right to make a complaint to the applicable data protection
supervisory authority (if in the UK is to the Information Commissioner Office
advice bureau at www.ico.org.uk).

9. Third Party Websites
This Privacy Policy applies only to your use of our Service. Our Service may contain links to other
websites neither owned nor managed by us. Please note that we have no control over how your data is
collected, stored, or used by other websites and we encourage you to review the privacy policies of
any such websites before providing them of or allowing the collection of your personal data. The
personal data you choose to provide to or that is collected by these third parties is not covered
by our Privacy Policy. We would like to emphasize that we are not responsible for the content or
the privacy policies of websites to which our Service may link or websites that link to our
Service.

10. Our Services are not intended for Children
Our Services are meant for adults. We do not knowingly collect personal data from children. If you
are a parent or legal guardian and think your child has given us information, you can contact us.

11. Changes to our Privacy Policy
We may change this Privacy Policy from time to time by updating this page and publishing a new
version on our Service. If this happens, we will post a notice on our Service that changes were
made in our Privacy Policy and we will change the “Last Updated” date at the top of this Policy.
Any such changes will become binding on you or your company on your first use of our Service after
the changes have been made. Therefore, following such notice, we highly recommend that you should
check this revised policy, to ensure that you are happy with any changes.

12. Contact Us
If you have any questions with regards to this Privacy Policy or requests concerning your personal
data, please contact us by email at accounts@protec-services.net or through our online ‘Contact Us’
form, available at:https://www.protec-services.net